Moving Public Services from Red Tape to Red Carpet

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Wednesday, February 26th, 2014

When incumbent politicians ask us how to get re-elected, the simplest answer is: “govern well.” Of course, with public budgets constrained and resentment toward government growing, both in the US and many places abroad, that’s not easy. In part, public leaders worldwide need to find new ways to make citizens and taxpayers feel they are getting great service and value from the public institutions they are supporting.